Background
JAG UFS, a family-run freight forwarding business established in 1982, has grown into a group of companies that strive to deliver exceptional logistics solutions. Recently, the company expanded its operations by launching a 3PL distribution warehouse in Camberley and enhancing its road route network. As Group Finance Manager, Naomi Baker ensures the business operates smoothly, balancing financial priorities with the company’s ethos of delivering a personalised customer experience.
Known for its commitment to quick responses and treating the “Customer as King,” JAG UFS faces the ongoing challenge of managing rising costs and market volatility. When tackling the complexities of the energy market, Naomi recognised the need for a trusted expert to provide guidance and solutions.
The Challenge
The energy market’s volatility posed significant challenges for JAG UFS, impacting operational budgets and necessitating careful planning to avoid unexpected costs. Naomi observed that the task of finding reliable energy partners was often complicated by unsolicited calls and fear-mongering tactics from brokers.
“We receive frequent cold calls from brokers offering unrealistic promises or using scare tactics,” Naomi explains. “It’s hard to know who to trust.”
In addition, staying ahead of changing tariffs and market conditions was critical to ensuring the company’s energy strategy remained effective.
The Solution: Partnering with Invew
Naomi was introduced to Invew through Moh, one of our leading energy consultants, who contacted JAG UFS several years ago. His friendly yet professional approach stood out, establishing a foundation of trust that grew over time.
“Moh contacted us in a way that felt approachable, not pushy,” Naomi shares. “That initial impression gave me the confidence to work with Invew.”
Since then, Invew has become a key partner for JAG UFS. They provided proactive advice to help the company avoid the energy market crisis and worked closely with Naomi to resolve a billing issue that had previously seemed insurmountable.
“With Moh’s help, we’ve always been a step ahead of the market. He even resolved a billing mistake that I couldn’t get sorted on my own,” Naomi says.
Results
Invew’s expertise and personalised service have delivered significant value to JAG UFS:
Proactive Market Insights: Invew ensured JAG UFS secured favourable contracts before energy prices surged, helping them navigate market volatility effectively
Billing Resolution: Invew resolved a complicated billing issue, saving JAG UFS time and frustration.
Reliable Support: Naomi appreciated Moh’s accessibility and willingness to assist whenever needed, making energy management stress-free and providing a sense of reassurance.
“Knowing Moh is just a phone call away gives me peace of mind,” Naomi explains. “I can run anything past him, and he always finds the best solution for us.”
Looking Ahead
Naomi remains confident in JAG UFS’s partnership with Invew, describing their current service as ideally suited to the company’s needs. Looking ahead, she sees Invew continuing to play a vital role in navigating future challenges, such as changing tariffs and market unpredictability.
Conclusion
Invew’s proactive and personalised approach has been important in helping JAG UFS overcome energy market challenges. Moh’s expertise and dedication to fostering trust have not only saved the company time, money, and unnecessary stress but also delivered tangible value.
“If you’re considering working with Invew, my advice is simple: build that relationship. In my experience, they’ll always go the extra mile to help,” Naomi concludes.
About Invew
Invew simplifies the energy market for businesses, helping them save time and money while confidently navigating challenges. Learn more: www.invew.com.
About JAG UFS
For expert freight forwarding and logistics solutions, visit JAG UFS: www.jagufs.com.
