At Invew, we prioritise your privacy. Learn how we handle your personal information, ensuring it’s secure and processed in compliance with UK and European data protection regulations.
In compliance with UK and European data protection regulations, this privacy policy explains what personal information we collect from you when you visit our website or are a recipient of our services.
Invew is committed to processing any personal data or information about its staff, contractors, partners, clients, and potential clients in ways that comply with its legal and regulatory obligations and to being clear about what it does with their personal information.
This Privacy Policy and Cookie Policy, together with our terms of use, provide an explanation of what happens to any personal data that you provide to us or that we collect from you.
We do update this Policy from time to time, so please do review it regularly.
At Invew, we are committed to handling customer data responsibly and in compliance with UK data protection laws. We are officially registered with the Information Commissioner’s Office (ICO), Registration Number: Z2827756.
The Information Commissioner’s Office (ICO) is the UK’s independent authority responsible for upholding information rights and enforcing data protection laws. It ensures that organisations handle personal data fairly, lawfully, and transparently, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Demonstrates compliance with UK data protection laws – Ensuring that we collect, store, and process data legally and securely.
Reinforces our commitment to privacy – We follow strict guidelines on how personal and business data is handled, protecting customer confidentiality.
Protects customer information – Providing reassurance that your data is managed responsibly and not misused.
Gives you data rights – As a customer, you have rights over your personal data, including access, correction, and deletion requests.
By being registered with the ICO, we uphold our commitment to data security, privacy, and regulatory compliance. If you have any questions about how we handle your data, your rights, or our compliance, please contact us.
Invew is an energy broker and telecoms reseller for businesses in the UK. We provide competitive contract pricing and assist with the transfer of utility supply and telecom services.
The data we collect to fulfil these services is almost entirely from businesses or non-personal individuals and will be processed for business purposes. However, as we may handle personal data in some cases (e.g. sole traders or partnerships), we recognise our commitment to these clients under personal data regulations.
You enquire to use our services through contact with our staff or from one of our referring partners.
You contact us or use our website.
You are a recipient of our services and information.
You enquire, apply to join, or work for Invew.
Your name, business name and address, contact telephone number(s), and email address. For verification purposes, we may also collect your date of birth (DOB).
Information required to provide you with a service (e.g. details of your existing utility or telecom supplier, contract expiry dates, meter readings, consumption, full electricity MPAN numbers, gas MPRN details, broadband speeds, and VoIP requirements).
Website data including, but not limited to, traffic data, location data, weblogs, and other communication data.
Details of services that you have used.
Your payment or financial information such as credit or debit card details and bank account details.
As a telecoms reseller, Invew may also collect the following additional data:
Broadband speeds, line rental details, and telecom contract terms.
Call logs and usage details, including the duration, destination, and frequency of calls for billing and service management.
Network information for troubleshooting and support purposes.
IP addresses, device details, and VoIP service configurations where applicable.
Invew records all telephone calls that we receive and make. These recordings are necessary for our contract arrangements with telecom providers and for our own legitimate interests. The data is used internally to help us improve and deliver excellent customer service, maintain quality controls, and ensure fair and competitive offers are being made.
We do not collect any special category data for processing in our own right as a data controller.
We may collect personal information:
Directly from you (e.g. when you apply for our services or enquire on our website).
From recorded telephone calls (all calls are recorded for quality control and training).
From our referring partners or data brokers (we may use internet Pay Per Lead providers and referring partners to identify new or potential clients).
From publicly available sources (e.g. social media, internet services).
From industry specialists (e.g. telecom providers, broadband network operators, MPAN/MPRN details).
From our staff (e.g. when someone applies for a job at Invew).
As an energy broker and telecoms reseller, when you become a client, we will need to share your details with your new energy or telecom provider as part of our contractual arrangements.
For our general day-to-day data processing activities, we use the following to help us manage and monitor the services we provide:
For database management of our clients, staff, and office administration.
For our telephone system and call recordings.
For payroll, financial accounting, and outstanding payments.
To share newsletters, promotional materials, industry news, or other information that may be of interest to you.
To help us improve our services and database.
For credit checking and verification of client applications.
For monitoring customer meters or telecom usage for potential unauthorised activity.
For the administration of our website, cookies, and customer interactions with Invew.
For any legal guidance in the provision of our services.
We are a UK-based company and store and process personal information within the UK or EEA. We do not engage in international data transfers outside of these regions.
We will retain your personal information only as long as necessary for the purposes for which it was collected and to satisfy legal, accounting, or reporting requirements.
You have rights under the UK Data Protection Act 2018 (DPA) and the EU General Data Protection Regulation (GDPR) in relation to your personal information. You may:
Request access to information held about you.
Object to or restrict processing of your personal information.
Request corrections or updates to your data.
Ask us to delete your personal information (subject to legal requirements).
Request a transfer of your personal data (in certain circumstances).
To exercise these rights, please contact us at admin@invew.co.uk or write to:
Data Protection Officer
Invew Ltd
Second Floor Swan Building
20 Swan Street
Manchester, M4 5JW
Phone: 0161 833 1811
We reserve the right to update this privacy notice at any time. We will provide a new privacy notice when significant updates are made.
This privacy policy was last updated in February 2025.
